Privacy Policy

Our website address is: https://hoteldasvirtudes.pt/en

The importance of protecting your personal data, whatever its nature, and we value, above all, honesty and transparency, so that we can build a solid and lasting relationship with our clients, based on trust and mutual benefit. Therefore, and with the entry into force of the new General Data Protection Regulation of the European Union (EU 2016/679), we have developed a set of security measures aimed at protecting your data, which we reflect in our Privacy Policy.

The purpose of this Privacy Policy is to explain to you the personal data processing policy of Hotel das Virtudes since in order to browse the website and send emails via the form, you will have to accept our privacy policy as it is essential and imperative.

However, if you have any questions regarding this Policy you can contact us at the following email address: info@hoteldasvirtudes.pt or by letter addressed to: Rua São Pedro de Miragaia nº 60, 4050-565 Miragaia, Portugal.

COMPANY IDENTIFICATION

This website and the corresponding privacy policy are managed by0 Hotel das Virtudes . Headquartered at Rua São Pedro de Miragaia nº 60, 4050-565 Miragaia, Portugal – Telephone (+351) 220 163 930 (National landline).

OUR PRINCIPLES

2.1. RESPECT FOR THE CLIENT’S WISHES

We respect the privacy and security of your personal data, which is why we ensure that the client’s wishes are respected and that their privacy preferences are managed autonomously, freely and uncomplicatedly. Therefore, if you disagree with any point mentioned in this Policy, you can object at any time by contacting us at the following email address: info@hoteldasvirtudes.pt or by letter addressed to: Rua São Pedro de Miragaia nº 60, 4050-565 Miragaia, Portugal. We will do everything possible to satisfy your wishes and respect your concerns.

2.2. GOOD PRACTICES

O Hotel das Virtudes as the personal data controller, determines the purposes and means by which your personal data is processed, including all applicable security measures. We guarantee that your personal data is processed in Portugal in a correct and lawful manner and in accordance with good practices.

2.3. STRICT NECESSITY

When processing data that can identify you personally, directly or indirectly, we apply the principle of strict necessity. For this reason, the use of your personal data will always be minimal, so as not to exceed the original purpose for which it was collected and/or processed.

By browsing our website you are consenting to the terms described in this Privacy Policy.

COLLECTION AND PROCESSING OF PERSONAL DATA

The personal data collected and processed by Hotel das Virtudes . are only those that you expressly and unequivocally volunteer to put on the forms on this website.

PURPOSE OF PROCESSING PERSONAL DATA

Your personal data is collected and processed by Hotel das Virtudes only for purposes strictly related to the use of this site, the services associated with it and the management and improvement of the Loyalty Program, direct marketing and customer support management.

O Hotel das Virtudes always seeks to maintain the relationship with its customers and provide them with the appropriate benefits, information and relevant content related to our brand Hotel das Virtudes . Your data will only be processed for these specific, explicit and legitimate purposes and will not be processed in any way incompatible with them. The data collected and processed is adequate, relevant and not excessive in relation to these purposes.

However, your personal data may also be used for other processing operations within the limits of such applications. In particular, your personal data may be processed for the following purposes:

a) when you send an email via the contact form your personal data (e.g. email address, name, etc.);

b) when you request Customer Support assistance we collect your personal data (e.g. first and last name, e-mail address and/or telephone number) only for the purpose of providing you with Customer Support services that are relevant to this site and to offer you the assistance you have requested;

c) when you browse our site, we collect cookies. Depending on your management of Cookies on our website and your interaction with us, we use some information collected by Cookies in order to ensure the proper functioning of the website. This information includes registration data, location data, the duration of your session, the products you have selected, your device, your browser and your IP address.

d) when you browse our website and subsequently visit platforms where there is an advertising format (social networks, google and other partners of these networks) you may be impacted by advertisements from our brand. We will also use the data to reach new potential customers who may be interested in our products.

CONSENT

Respect for the client’s wishes is one of the main concerns of the Hotel das Virtudes with regard to the processing of your personal data. Therefore, you will be asked for explicit and unequivocal consent for all data processing that is not strictly necessary for the purpose in question, such as the provision of services and shipment of purchased goods.

YOUR RIGHTS

To exercise your right to access, rectify, erase, forget or block your personal data, you can send a written communication to the following email address: info@hoteldasvirtudes.pt or by letter addressed to: Rua São Pedro de Miragaia nº 60, 4050-565 Miragaia, Portugal.

You can also do this using the online contact form.

SECURITY

O Hotel das Virtudes uses appropriate security measures to protect your personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access, and against any other form of unlawful processing. In addition, we contractually require trusted external entities that process your personal data for us to do the same.

However, the Hotel das Virtudes cannot guarantee that the security measures adopted for the protection of this site and for the transmission of data and information through this site will prevent or exclude any risk of unauthorized access or loss of data. We therefore advise that your computer be equipped with software devices that protect you when transmitting and receiving data (such as up-to-date antivirus systems), and that your browser take the appropriate measures to ensure security when transmitting data (such as firewalls and anti-spam filters).

RETENTION AND PROCESSING PERIOD

Your data is kept by Hotel das Virtudes For the purposes described herein, for as long as is necessary for the aforementioned purposes, unless the personal data in question is necessary to prove compliance with obligations, until the limitation period for the corresponding rights has elapsed, or if there is a longer data retention period imposed by law.

When your personal data is no longer needed, it will be removed from our systems and records or kept anonymously so that you cannot be identified from it.

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